3. Return & Refund Policy
Last updated: October 5, 2026
We want you to love your order from Dan & Beth Los Angeles. If you don't, here is how returns work.
Return window
You may request a return within 30 days of the delivery date.
Eligibility
To qualify, items must be:
- Unworn, unwashed and unused
- In original condition with all tags attached
- In original packaging
Non-returnable items: underwear, swimwear, socks, accessories and jewelry (for hygiene reasons), personalized items, and sale/clearance items marked "final sale".
How to start a return
- Email us at info@danbethlosangeles.com with your order number and the reason for return within the return window.
- Include photos if the item is damaged or incorrect.
- We will reply within 1–2 business days with return instructions and the return address.
Please do not send items back without contacting us first. Returns sent without our approval or to the wrong address cannot be processed.
Return shipping
Unless the item is defective, damaged or incorrect, the customer pays return shipping costs. We recommend using a tracked service, as we cannot be responsible for returns that get lost in transit.
Refunds
- Once we receive and inspect your return, we will email you the result.
- Approved refunds are issued to your original payment method within 5–10 business days.
- Original shipping costs are non-refundable, unless the return is due to our error.
- We may deduct a fee for items returned worn, damaged or incomplete.
Exchanges
For size or color exchanges, contact us at info@danbethlosangeles.com. Exchanges are subject to availability. If the item is unavailable, we will refund you.
Cancellations
You may cancel your order within 12 hours of placing it by emailing info@danbethlosangeles.com. After that, the order is sent to our supplier and can no longer be cancelled; you may return it under this policy.